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jugganuts jugganuts
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A year ago
When communicating negative change, how can you maintain goodwill with employees and the community?

▸ Be transparent and respectful.

▸ Take a defensive stance.

▸ Put the news in context to soften it.

▸ Assume responsibility for the mistake.

▸ Announce how the problem will be fixed, or prevented, in the future.
Textbook 
Business Communication: Polishing Your Professional Presence

Business Communication: Polishing Your Professional Presence


Edition: 4th
Authors:
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armywahinearmywahine
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A year ago
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jugganuts Author
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A year ago
Thanks
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Yesterday
Smart ... Thanks!
yen
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2 hours ago
Thank you, thank you, thank you!
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