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yesure5294 yesure5294
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Olga has had issues with incomplete and late deliveries from her supplier. In which of the following ways can she maximize the effectiveness of a direct claim and complaint message?


▸ Make the company ask for any copies of her relevant receipts or guarantees.

▸ She'll get the best results if she vents her complaint online using social media such as Facebook and Twitter.

▸ Write a letter because letters are taken more seriously and establish a record of the complaint.

▸ If she makes her complaint on social media, the company will find it by using Google Alerts.
Textbook 
Business Communication: Process and Product: Brief Edition

Business Communication: Process and Product: Brief Edition


Edition: 7th
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mavrik8511mavrik8511
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