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adnan_buljic adnan_buljic
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A month ago
If you have to turn down a customer's claim, which of the following is the best approach to use to maintain goodwill?


▸ explain the reasons before refusing the claim

▸ avoid taking responsibility and make it clear that the customer is at fault

▸ use preachy statements to make your point to the customer

▸ explain that your company policy will not permit you to allow the claim
Textbook 
Business Communication: Process and Product: Brief Edition

Business Communication: Process and Product: Brief Edition


Edition: 7th
Authors:
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wonton1wonton1
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A month ago
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adnan_buljic Author
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A month ago
Smart ... Thanks!
GeorgeNeist
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Yesterday
This calls for a celebration Person Raising Both Hands in Celebration
54321abs
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2 hours ago
Brilliant ツ
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