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mitch44 mitch44
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4 weeks ago
Marc is writing a letter refusing to honour a lapsed warranty. Which of the following strategies should Marc follow when he writes the closing of his bad-news letter?


▸ apologize profusely to the reader

▸ give a clear explanation of the reasons for the bad news

▸ restate the bad news to make sure that the reader understands it

▸ close with something forward looking that assumes future business
Textbook 
Business Communication: Process and Product: Brief Edition

Business Communication: Process and Product: Brief Edition


Edition: 7th
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snowcat012snowcat012
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4 weeks ago
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