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Yani is preparing a bad news e-mail. Which of the following is the best strategy for presenting the ...

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Yani is preparing a bad news e-mail. Which of the following is the best strategy for presenting the ...

Yani is preparing a bad news e-mail. Which of the following is the best strategy for presenting the reasons for the bad news?

▸ Whenever possible, cite company policy as the reason for the bad news because most people willingly accept this reason.

▸ Do not present the reasons for the bad news; instead, focus solely on presenting the bad news sensitively.

▸ Use words such as impossible, regret, and unfortunately to make your point clear.

▸ Cite reader or other benefits if plausible.

Textbook

Business Communication: Process and Product: Brief Edition

Edition: 7^th

Authors: Guffey, Loewy, Griffin

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gringoboy6 Author

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Thank you, thank you, thank you!

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Thanks

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Helped a lot

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