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Keisha has been asked to give a presentation about a new method for processing customer returns. ...

Keisha has been asked to give a presentation about a new method for processing customer returns. Which of the following is the first thing she should do?

▸ She should develop an outline of the points she wants to cover in her presentation.

▸ She should prepare the visual aids she will use in delivering the presentation.

▸ She should determine the purpose of her presentation.

▸ She should write the text of her presentation.

Textbook

Business Communication: Process and Product: Brief Edition

Edition: 7^th

Authors: Guffey, Loewy, Griffin

Read 22 times

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