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matashola matashola
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7 years ago
What three components combine to form the customer loyalty index (CLI)?
a.   customer lifetime value, customer satisfaction and customer advocacy
b.   net present value, customer value and customer satisfaction
c.   customer life, customer retention and customer recommendation
d.   discount rate, customer lifetime value and customer satisfaction
e.   customer satisfaction, customer retention and customer recommendation
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Market Based Management

Market Based Management


Edition: 5th
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D-manD-man
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7 years ago
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matashola Author
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7 years ago
My friend got the same as you Smiling Face with Open Mouth
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