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rodica rodica
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6 years ago
When you are refusing a routine request from someone in an established relationship, you
A) should use the indirect approach.
B) should invoke company policy if that is a possible out.
C) donʹt need to invest as much time and effort as you would for other kinds of negative messages.
D) should give the name of the person making the decision.
Textbook 
Business Communication Today

Business Communication Today


Edition: 13th
Authors:
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derivativedderivatived
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rodica Author
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#2
6 years ago
So helpful. I appreciate your explanation too
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