Top Posters
Since Sunday
g
3
3
2
J
2
p
2
m
2
h
2
s
2
r
2
d
2
l
2
a
2
Home Q & A Board Other Fields Homework Help Business Management
New Topic  
sinnefoula sinnefoula
wrote...
Go to Answer
Posts: 1533
Rep: 1 0
6 years ago
A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM.
A) histogram
B) cause-and-effect diagram
C) process control chart
D) scatter diagram
E) quality loss function
Textbook 
Operations Management

Operations Management


Edition: 10th
Authors:
Read 136 times
2 Replies
Replies
Answer verified by a subject expert
AlmeyricAlmeyric
wrote...
#1
Top Poster
Posts: 929
Rep: 23 0
6 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1

Related Topics

sinnefoula Author
wrote...
#2
6 years ago
Correct again, thank you
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1105 People Browsing
 135 Signed Up Today
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 306
  
 45
  
 1290
Your Opinion
Which is the best fuel for late night cramming?
Votes: 145
Previous poll results: Do you trust social media networks with protecting your privacy?