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sinnefoula sinnefoula
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6 years ago
Which of the determinants of service quality involves performing the service right the first time?
A) credibility
B) courtesy
C) access
D) responsiveness
E) reliability
Textbook 
Operations Management

Operations Management


Edition: 10th
Authors:
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kadajikadaji
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6 years ago
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sinnefoula Author
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6 years ago
Problem solved
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