Approximately ________ percent of the workforce in the United States and Canada is composed of two-wage-earner families.
a. 15
b. 30
c. 50
d. 80
Question 2The dimension of organizational culture referred to as a sense of ownership is most likely to exist when employees
a. participate in an employee stock-ownership plan.
b. have a business of their own on the side.
c. have worked for the company a long time.
d. are motivated by means of recognition.
Question 3An organizational condition for bringing about creativity centers around
a. a penalty system for noncreative thought.
b. a relaxed dress code for everybody including executives.
c. an open work environment with very few private offices.
d. encouragement and emotional support for attempts at creativity.
Question 4The formal organization refers to the organization as it
a. is supposed to be.
b. used to be.
c. represents the attitudes of people.
d. has developed by custom.
Question 5Allow the customer to climb Mount Anger refers to giving him or her a chance to
a. achieve a high level of customer satisfaction.
b. calm down before dealing with the problem.
c. complain to your manager before dealing with you.
d. learn that the competition is worse than you.
Question 6To improve your creativity, it is recommended that you adopt the following four roles in your thinking:
a. architect, musician, accountant, and politician
b. explorer, artist, judge, and lawyer
c. inventor, psychologist, teacher, and police officer
d. comedian, ambassador, manager, and scientist
Question 7Which of the following is a recommended way of improving your creativity?
a. Tightly focus your interests.
b. Take life more seriously.
c. Be more conservative in risk taking.
d. Achieve better self-understanding.
Quick Reply
