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highlander1101 highlander1101
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Posts: 369
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6 years ago
To enhance the effectiveness of an apology, you must
a. honestly and sincerely admit you were wrong.
b. apologize for hurting the other person.
c. state honestly and sincerely that you are sorry.
d. ensure that the other person hears your apology immediately after the offense.
Textbook 
Interpersonal Communication: Relating to Others, Canadian Edition

Interpersonal Communication: Relating to Others, Canadian Edition


Edition: 7th
Authors:
Read 72 times
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5 years ago
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