The term one shotter refers to:

The term one shotter refers to:
 
  a. groups with a long term interest in policy outcomes.
  b. litigants who make only occasional recourse to the courts.
  c. litigants who choose other dispute resolutions for their first case.
  d. groups who file their complaint only in one court.

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Which procedures give the parties the most control over the outcome of the dispute?
 
  a. litigation
  b. arbitration
  c. mediation
  d. police involvement

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The most formal of dispute processing institutions are:
 
  a. arbitrators
  b. ministers
  c. mediators
  d. courts