When using the DMAIC acronym of the Six Sigma quality process improvement model, the nurse understands that the M (measure) refers to
a. the development of a data collection plan.
b. determination of the average LOS.
c. determination of the average wages.
d. determination of the ethnicity of admis-sions.
Question 2When using the DMAIC acronym of the Six Sigma quality process improvement model, the nurse understands that the D (define) refers to
a. the cost of getting a new MRI machine.
b. the patients and their families.
c. the number of dollars in donations.
d. the number of dollars spent on charity.
Question 3The National Patient Safety Goals of The Joint Commission (TJC) are established goals to reduce the risks for injuries to patients and provide a safe environment. Which practice has been insti-tuted as a result of these goals established by TJC?
a. Use of the automatic medication dispenser equipment
b. Handwashing to prevent infections
c. Provision of patient information to the nurse covering for breaks
d. Use of two patient identifiers when providing care or treatments
Question 4What is the best method for hospitals to track patient satisfaction?
a. Family buys chocolates for each shift.
b. Family speaks to the charge nurse about how unhappy they are with a particular employee.
c. Family writes a letter to the unit and to the chief nurse officer to thank the staff for providing care and compassion even though their family member died.
d. Patient completes a patient survey after returning home from the hospital.
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