As a result of downsizing in the 1990s, a nursing surplus appeared in some parts of the country. What occurs in this type of situation?
A) Nurses tend to join unions to protect their jobs.
B) No change would be expected in the rapid unionization of nurses.
C) There would typically be less union activity by nurses.
D) There is no historical perspective that indicates what nurses would do.
Question 2You are the evening charge nurse responsible for initiating overtime approval on employees' timecards. One of the nurses comes to you and says, I did not receive overtime pay when I went in the ambulance to transport Mr.
Jones last week, and it is my understanding that our union contract states we get overtime even though the overtime just involved the travel back to the hospital after delivering the patient. Will you please follow up and see that I get the overtime on my next check? What is this an example of?
A) Collective bargaining activity appropriate for a first-level manager
B) A problem employee griping
C) A formal grievance
D) A problem that needs to be reported to the director of nurses immediately
Question 3Alternative dispute resolution usually involves at least one of the elements of mediation, fact finding, arbitration, and the use of ombudspersons. What occurs during mediation?
A) Uses a neutral third party, is a confidential, legally nonbinding process designed to help bring the parties together to devise a solution to the conflict
B) Asks questions to clarify the issues
C) Binding conflict resolution process in which the facts of the case are heard by an individual who makes a final decision for the parties in conflict
D) Actual court hearings that focus on evaluating and resolving conflicts through discovery, presentation of evidence, sworn testimony including that of expert witnesses, and cross-examination.
Question 4What is the first stage in the conflict process?
A) Latent
B) Perceived
C) Felt
D) Manifest
Question 5What occurs when there is too little conflict in an organization?
A) Organizational stasis
B) Increase in organization's effectiveness
C) Decrease in organization's effectiveness
D) Employees are immobilized
Question 6What are the most common sources of organizational conflict?
1 . Communication problems
2 . Organizational structure
3 . Individual behavior within the organization
4 . Self-scheduling
A) 1, 2, 3
B) 1, 2, 4
C) 1, 3, 4
D) 2, 3, 4
Question 7The operating room ward clerk and the clerk who schedules operations have had a series of conflicts about their various duties that sometimes overlap or are ambiguous.
As the operating room supervisor, you attempt to solve this conflict by helping both clerks carefully delineate their duties. What is this an example of?
A) Responsibility charting
B) Smoothing conflict
C) Alternate dispute resolution
D) Mediation counseling
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