What is important to remember about gender differences in communication?
A) Occur because men are more collaborative
B) Rarely impact nursing care
C) Often affect the quality of organization communication
D) Occur because women are more competitive
Question 2What is critical about the maintenance of confidentiality?
A) Must never be breached
B) Is made easier with electronic technology
C) Is a duty of medical records
D) Can be breached for legitimate professional need
Question 3What is the responsibility of the gatekeeper as part of the group-building role?
A) Mediate, harmonize, and resolve conflict.
B) Accept and praise all contributions and viewpoints of group members.
C) Facilitate and promote open communication of all group members.
D) Record the group's process and provide feedback to the group.
Question 4Which statement best describes memos?
A) Memos should make their main point at least twice.
B) Memos should be written in an authoritative, terse format.
C) Headings in a memo confuse the reader and should not be used.
D) Only essential information should be given in a memo.
Question 5What best describes informal communication in an organization?
A) Exchanged unofficially by most personnel
B) Initiated by subordinates and directed upward
C) Conveyed unofficially by the board of directors through department heads
D) Initiated by someone in a staff position to someone in a line position
Question 6The RN overhears the nurses' aide speaking in a harsh tone to Mrs. Smith, who has some early Alzheimer's memory loss. When the aide leaves the room, the RN talks with her. Which would be the most appropriate approach?
A) You must remember to watch your tone of voice with patients. Someone might overhear.
B) Do you think it would be a good idea to have an in-service on dealing with Alzheimer's patients?
C) I am concerned about your conversation with Mrs. Smith. It seemed short and impatient.
D) I have decided to reassign Mrs. Smith to another aide.
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