When organizational change involves planned alteration of the relationship between the
organization and its environment, the change primarily involves the area of
a. people.
b. technology and operations.
c. social responsibility.
d. strategy.
e. structure and design.
Question 2Although organization change can involve nearly any part of the organization, there are four
areas in which the majority of the changes take place. Which of the following is NOT one of
those four major areas?
a. Organizational strategy
b. Social responsibility
c. Organizational structure
d. Technology and operations
e. People
Question 3Which of the following is a method for overcoming resistance to organization change?
a. Centralization
b. Automation
c. Management by exception
d. Departmentalization
e. Force-field analysis
Question 4A force-field analysis identifies
a. management potential in existing employees.
b. differing perceptions among future employees.
c. differing perceptions among managers regarding structural change.
d. factors that facilitate and hinder organization change.
e. the appropriate span of management for an organization.
Question 5In most change situations, there are factors that will make the job of change more difficult
and others that seem to ease the change process. The process by which the manager
identifies and then eliminates as many of the negatives as possible is called
a. facilitation.
b. implementation.
c. force-field analysis.
d. participative development.
e. communication and education.
Question 6Which of the following techniques is generally considered a key approach in overcoming
resistance to change?
a. Participation
b. Force-field analysis
c. Division of labor
d. Education
e. Facilitation
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