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cmesser94 cmesser94
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3 years ago
Which of the following would be appropriate as an action for a new help desk person when she encounters a problem she has never seen before?
A) Interrupt the customer every so often to ask questions.
B) Ask the customer to hold while the problem is being researched.
C) Summarize the information told to you.
D) Take notes.
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Complete A+ Guide to IT Hardware and Software

Complete A+ Guide to IT Hardware and Software


Edition: 8th
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CroweN6459CroweN6459
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