A nurse is visiting a state legislator to encourage the legislator to vote for a particular health ...

A nurse is visiting a state legislator to encourage the legislator to vote for a particular health bill that the state nurses association has endorsed. Which of the following actions would be most important for the nurse to complete? (Select all that appl
 
  a. Allow the legislator or staff to ask questions.
  b. Be friendly and engage in small talk so that rapport can be established.
  c. Be aware that legislators are well informed; don't insult the legislator by stating information that is obvious.
  d. Have a handout that summarizes all the major points in support of the bill.