The nurse is demonstrating active listening when:
a. while assessing the patient's vital signs, the nurse records the data and states, You are improving, your vital signs are normal.
b. eye contact is maintained while focusing on the patient as the patient describes the current pain level and location.
c. he or she states, I know how you feel, I recently lost my father and I am still hurting.
d. cultural values are in opposition to the patient but shares that I agree with your decision to use herbs rather than the prescribed medications.
An older adult is unable to reach the phone and is found dead at home several hours later. The son of the deceased person arrives at the hospital and asks, Can I just please stay and hold my dad's hand? He was so afraid of dying alone.
. Which response by the nurse shows empathy?
a. You are just too late for that. Where were you when he needed you?
b. Did you ever consider purchasing a cell phone for your dad to prevent this from happening?
c. I'll close the door so you can spend time with your dad. I will check back in a few minutes.
d. I lost my dad last year. He died alone. He was a policeman. I am just like you. Let me stay here and console you.
During a health history interview, the nurse listens to a patient relating the precipitating events that led to the onset of chest pain.
She focuses her attention on the patient, makes eye contact, and acknowledges what the patient has to say. The nurse is exhibiting:
a. assertive communication.
b. active listening.
c. empathy.
d. passive communication.
A male nurse hired to work in the emergency department is observed throwing a contaminated needle into the trash can.
The team leader reprimands the nurse for not appropriately disposing of sharps. The nurse states, You don't care that I threw the needle in the trash. You just want an all-female staff, putting the team leader in a defensive position. This communication technique is known as:
a. straw man.
b. red herring.
c. slippery slope.
d. confusing cause and effect.
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