The nurse reminds the CNAs that only about____ of communication is transmitted by way of verbal communication.
a. 7
b. 18
c. 22
d. 36
Question 2The nurse is aware that successful communication is dependent on _____________________________
_____. (Select all that apply)
a. the need to share information with someone else.
b. empathetic listening.
c. assessing or correcting communication barriers.
d. using perfect grammar.
e. use of a variety of communication skills.
Question 3The nurse is aware that selection of words and phraseology is significant for effective communication. The nurse should base the communication approach on the patient's _____________________________
__. (Select all that apply)
a. culture.
b. ethnicity.
c. life experiences.
d. perspective.
e. level of education.
Question 4It is important to remember that older adults of today differs from young adults in regard to _____________________________
____. (Select all that apply)
a. lack of experience with electronic tools of communication.
b. attitude about lifestyles.
c. value of money.
d. methods of communication.
e. perceptions of gender roles.
Question 5The patient says, When I came to the hospital yesterday, everything got confused. The nurse's best response would be:
a. What happened?
b. Yes, hospital admissions can be confusing.
c. Are you confused now?
d. We really try to make admissions less stressful.
Question 6When inquiring about the degree of pain, the nurse could best support the patient by asking:
a. Does your stomach hurt now?
b. How would you describe your pain?
c. When the pain occurs, does the medicine help?
d. Do you use more than one pain remedy?
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