There are three types of change described in the text: personal, professional, and organizational. Which of the following is an example of a professional change?
a. change made in one's life, often for self-improvement
b. change made to acquire BSN degree
c. change made to achieve goal of best health care facility in the state
d. change made to one's appearance
Question 2Horizontal violence between nurses may be seen as acts of aggression by one individual to another. It usually consists of verbal or emotional abuse, but can include physical abuse as well.
Which of the following are considered to be common acts of verbal or emotional horizontal violence? Select all that apply. a. raising of eyebrows or making faces in response to comments from the individual
b. not being available to provide assistance in moving a patient
c. accidentally bumping into a new nurse causing her to drop a handful of patient charts
d. saying that the reason why everyone has to stay late is because Nurse Q did not get her work done on time
e. snide remarks or abrupt response to questions posed by a new nurse on the unit
f. group infighting and refusal to let a new nurse speak when the group or clique is present
Question 3Great teams and teamwork occur in health care and winning teams develop when people with differing ideas, backgrounds, and beliefs come together to work synergistically and harmoniously. Six characteristics of great teams have been identified.
Which of the following are some of these six characteristics? Select all that apply. a. active participation by most of the team members
b. assessment of the team's composition
c. communication link with effective communication patterns in place
d. static action plan that can be defined toward the middle or end of the team
e. must have a clearly stated purpose
f. evaluation at the end of the team
Question 4E-mail etiquette has specific guidelines and preference especially in the workplace. Which of the following are correct tips for communicating via e-mail? Select all that apply.
a. be brief and reply sparingly as appropriate
b. reply immediately to an angry message
c. use good judgment as e-mail may not be private
d. use clear subject lines
e. do not forward e-mail messages from others without their permission
f. use capital letters generously for emphasis
Question 5Some strategies that leaders can use to avoid groupthink behaviors are listed below. Which is not correct?
a. preventing this from happening by removing anyone who begins to encourage these behaviors
b. allowing the group time to gather additional data
c. encouraging independent thinking
d. encouraging members to verbalize their ideas
Question 6Eight characteristics of groupthink have been identified by Janis (1972). Which of the following is not a characteristic of groupthink?
a. collective rationalism
b. belief in the inherent morality of the team
c. self-censorship
d. illusion of vulnerability
Question 7Which is one of the phases of the Team STEPPS system for safety improvement within health care organizations?
a. storming phase
b. external trainers and internal healthcare staff
c. pretraining assessment to determine the readiness of the site to participate
d. uses an encourager to keep the momentum going
Question 8Some aspects of mentoring between an expert nurse preceptor and novice nurse are listed below. Which is not correct about this relationship?
a. focuses on professional aspects of nursing
b. is mutually beneficial
c. can be a one-on-one or one-to-two relationship
d. involves good communication
Quick Reply
