Northwestern Hospital has decided to implement peer review. As a clinical leader in the Emergency Department, you have overall responsibility for ensuring that this is in place by next month. The most important step in this process is to:
a. Provide an educational session for staff on peer review.
b. Revise the mission statement, objectives, and performance standards.
c. Develop objectives and performance standards with employees.
d. Implement objectives and performance standards.
Question 2During the performance appraisal session, the manager should (select all that apply):
a. Maintain a relaxed and professional manner.
b. Inquire about the employee's personal life and how it is affecting performance.
c. Allow the employee to express opinions orally and in writing.
d. Plan to give specific examples only for poor performance.
Question 3You have hired Chelsea as a new staff member on your unit. Although she is an experienced ICU nurse, this is her first educator role. A month into her new position, she confides that she feels really incompetent in her new position and bursts into tears.
Your response is based on application of your understanding of:
a. Role acquisition.
b. Role conflict.
c. Role complexity.
d. Performance appraisal.
Question 4A survey of staff satisfaction is conducted. The survey indicates that staff members are satisfied, are loyal to the organization, and feel that they have reasonable control in their individual responsibilities. The findings best exemplify:
a. Clarity in roles and valuing of contributions.
b. Satisfaction but not empowerment.
c. Effective coaching of new staff.
d. Role attachment.
Question 5Joanne, a new nurse manager, writes certain assumptions regarding the organization's objectives into her budget.
Her supervisor tells her that the objectives implied in her assumptions are not entirely consistent with the organization, and that she needs to clarify these objectives with her supervisor. Joanne apologizes and says she had more latitude with the budget where she previously worked. This is an example of:
a. Role complexity.
b. Role ambiguity.
c. Role conflict.
d. Time-dependent roles.
Question 6Which of the following strategies might be effective in empowering staff?
a. Communication book in which new information on policies and processes is communicated and mistakes are highlighted.
b. Monthly staff meetings during which a portion of the agenda is devoted to sharing ideas and presentations on best practices for implementation on the unit.
c. Once-yearly summative evaluations based on what the manager best likes about the individual.
d. Focus on discussion of errors in care with direction as to how errors are to be prevented in the future.
Question 7A community-based pain management program is being planned for your region. As a coordinator of a home care agency, you have been requested to develop a conceptual framework, mission statement, philosophy, and objectives for the program.
In what order will you pursue this endeavor?
a. Objectives, philosophy, and mission statement
b. Philosophy, objectives, and mission statement
c. Philosophy, mission statement, and objectives
d. Mission statement, philosophy, and objectives
Quick Reply
