Communication effectiveness can be improved by which of the following.
a. The sender can ask questions to assure that the receiver got the message.
b. The receiver can ask questions to assure that he or she got the message.
c. Both parties can also regulate information flows by working to prevent
communication overload.
d. All of these are correct.
e. None of these are correct.
Question 2You walk out the door of your office, and as you pass the secretary's desk you give her a
report and tell her you need it by quitting time today. At the same time, she is talking to
someone on the phone and another person is trying to talk to her about another matter. If the
report does not get done on time, what is the likely cause?
a. Perception
b. Status differences
c. Overload
d. Poor listening skills
e. Semantics
Question 3Which of the following is characterized as a barrier to communication resulting from
interpersonal dynamics rather than from a characteristic of the sender or the receiver?
a. Lack of credibility
b. Poor listening skills
c. Conflicting or inconsistent signals
d. Status differences
e. Predispositions about the subject at hand
Question 4The word privy has at least six definitions listed in the dictionary, ranging from an
outhouse to having an interest in. This could lead to what communication barrier?
a. Jargon
b. Semantics
c. Communication overload
d. Inconsistency
e. Image deterioration
Question 5You have decided you can accept an absenteeism rate of 2 percent, so you tell your
personnel officer not to report absenteeism to you unless it exceeds that level. Which of the
barriers to communication can you at least partially overcome by using this technique of
management by exception?
a. Jargon
b. Semantics
c. Overload
d. Status differences
e. Power differences
Question 6What barrier to communication exists when two people attach different meanings to the
same word?
a. Jargon
b. Semantics
c. Synectics
d. Overload
e. Interaction
Question 7Which of the following forms of organizational communication is most likely to be
distorted?
a. Vertical
b. Upward
c. Downward
d. Horizontal
e. Written
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