Structural knowledge is in the minds of employees and is difficult to locate because employees may ...

Structural knowledge is in the minds of employees and is difficult to locate because employees may not realize that they possess it.
 
  Indicate whether the statement is true or false

 Q. 2

________ is referred to as collecting and responding to customer-generated content that is either positive or negative.
 
  A) Cause marketing
  B) Social media listening
  C) Crowdsourcing
  D) Mutinous movement

 Q. 3

The presence of loyalty programs reduces the switching costs of a product or service.
 
  Indicate whether the statement is true or false

 Q. 4

Firewalls can block traffic from particular sites known for malicious content to any user behind it.
 
  Indicate whether the statement is true or false

 Q. 5

Secure Socket Layer uses a combination of public key/private key and symmetric encryption.
 
  Indicate whether the statement is true or false

 Q. 6

Business intelligence is said to be used at the ________ if companies use it to bring meaningful, performance-related information to all employees.
 
  A) operational level
  B) directional level
  C) strategic level
  D) tactical level