Colleen is an excellent employee who is not a morning person.. She arrives to work about 15 minutes late every day, but stays even longer than that at the end of the day. Her boss continually disciplines her, and eventually Colleen loses her enthusiasm and stops working as hard. This is an example of which problem with bureaucracy?
a. alienation
b. ritualism
c. McDonaldization
d. structured inequality
Question 2When an emphasis on the rules in the workplace sharply reduces cohesion, it can lead to:
a. alienation
b. ritualism
c. McDonaldization
d. structured inequality
Question 3The stress on rules, hierarchies, and impersonal relationships within a bureaucracy:
a. can sharply reduce cohesion within an organization.
b. increases cohesion within an organization.
c. decreases worker turnover rates.
d. increases member satisfaction because everyone knows what is expected of them.
Question 4When rules are followed so rigidly that they interfere with the purpose of the organization or have nothing to do with the mission of the organization, this is termed:
a. ritualism.
b. alienation.
c. structured inequality.
d. impersonality.
Question 5Which of the following is NOT generally viewed as a drawback of bureaucratic organization?
a. ritualism
b. alienation
c. structured inequality
d. impersonality
Question 6A major factor affecting the degree of bureaucratization in an organization is:
a. the age of the top level executive.
b. the degree of uncertainty in the organizations activities.
c. how long the organization has been in existence.
d. the proportion of women in the organization.
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