A form of conflict in which individuals or groups confine their conflict within agreed-upon rules is known as:
a. exchange.
b. competition.
c. cooperation.
d. conflict.
e. exploitation.
Question 2The term iron cage of irrationality is used to describe the
a. informal dimension of organizations.
b. problems of oligarchy.
c. formal dimension of organizations.
d. irrationalities that supposedly rational systems generate.
Question 3The main difference between exchange and cooperation is that:
a. cooperation is based on a shared goal.
b. relationships of exchange are voluntary.
c. cooperation has no material rewards.
d. exchange provides benefits for individuals only.
e. exchange provides benefits for the total group rather than the individual alone.
Question 4The McDonaldization of society involved four principles. These principles are
a. efficiency, quantification/calculation, predictability, and control.
b. alienation, oligarchy, bureaucracy, and expert authority.
c. traditional, value-rational, instrumental, and purposeful action.
d. trained incapacity, informate, automate, and technology.
Question 5Non-verbal communication:
a. is instinctual.
b. is basically the same in every culture.
c. varies from culture to culture.
d. is used only when words may be misunderstood.
e. cannot be understood without special training.
Question 6Mohammed works in a fast food restaurant. When he fills drink orders, the dispenser automatically fills the cup with ice and soft drinks and shuts itself off. This is an example of what McDonaldization principle?
a. efficiency
b. quantification and calculation
c. predictability
d. control
Question 7Staring, smiling, nodding one's head, and using hands while talking are all examples of:
a. nonverbal communication.
b. cooperation.
c. verstehen.
d. instinctual communication.
e. innate human reflexes.
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