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suhail1073 suhail1073
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A year ago
An administrative assistant has logged the same computer problem three times to the help desk. On the fourth call, the assistant is angry. After calming the person down, the technician gathers enough information to know that the call needs to be escalated to a higher level technician. What should the technician do next?
A) Explain the process to the user.
B) Tell the customer the plan of action and ensure the call is transferred successfully.
C) Put the customer on hold and call your supervisor.
D) Determine whether you think the customer can tolerate a hold time. If not, tell them the next technician will call them back within 15 minutes.
Textbook 
Complete A+ Guide to IT Hardware and Software

Complete A+ Guide to IT Hardware and Software


Edition: 8th
Author:
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billyhillybillyhilly
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A year ago
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suhail1073 Author
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A year ago
This calls for a celebration Person Raising Both Hands in Celebration
TheMoffattMan
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Yesterday
Good timing, thanks!
tcat
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2 hours ago
this is exactly what I needed
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