Transcript
Public Relations
INTRODUCTION & BRIEF HISTORY
This course is designed to teach and guide the students to know and learn about Public Relations. In this course we will try to acquaint you with various aspects and applications in different Public Relations situations and requirements. Besides teaching you about the introduction and history of Public relations This will guide students through its role in different modes and in varied segments. We will also apprise about its importance, explain different designs and templates of its applications. The major components to learn will be its skills in modern world, the overall importance and significance of its practice in normal and crisis situations.
After going through the contents of first lecture, students will be able to know about Public Relations and its origin as given below:
Introduction to Public Relations.
History of Public Relations.
Meaning of Public Relations.
Techniques of Public Relations.
Lecture Overview
This lecture introduces the students with the background, meaning and history of Public Relations. During this we will be discussing the above mentioned three aspects of Public Relations. We will also briefly try and identify the techniques of public relations used in the olden days and compare these with modern day techniques.
Introduction
In fact the subject of public relations is not new and it has been there and in practice since time immemorial. Man has always tried and wanted to communicate to make him understand, e.g. Pictograms ( Chinese characters are still an example ).1000 of years ago wall paintings in the caves of primitive people, Writings on tablets of stone, ancient buildings , pyramids, early temples , mosques , cave paintings in Zimbabwe bear pictorial messages. Holy Books also communicate and tell people about faith. So, it will be appropriate to say that public relations are as new as civilization. Let us now first of all try to know and understand about public relations.
Meaning Of Public Relations
Now a days PR is misunderstood and supposed to try & create a favorable image or climate of opinion and/or improve a tarnished image. This is not true. This is only marketing & advertising which is only a segment of PR. PR is about creating and understanding through knowledge which often involves effective change. So it means that PR is a form of Communication which applies to any sort of organization, commercial or non-commercial in the private or public sector.
Definitions Of Public Relations
The universally accepted definition of public relations as per Edward Burneys popularly known as the Father of PR is that :
“It is a planned & sustained effort to establish and maintain mutual understanding between an organization & its publics.
”However, Quentin Bell, another PR consultant thought the word persuasion would be better than mutual understanding.
Some PR professionals also described PR as a “phenomenon & necessity of our times.”
Yet there is a very simple and different definition for easy comprehension of Public Relations.
Simple Definition
For better understanding if we take the two initials of the word Public Relations i.e. P and R then we define “P” for Performance for Public and “R” for Result as against Relations.
Different Techniques Of PR
In the olden days for PR purposes people used Pictograms ( Chinese characters are still an example. ) , 1000 of years ago Wall Paintings in the caves about primitive people , Writings on Tablets of stone, Ancient Buildings e.g. pyramids , early temples & mosques ,cave paintings in Zimbabwe bear pictorial messages. Holy Books communicated and told people about faith. while these days bill boards, hand outs, print and electronic Media, sponsorships , free sampling, corporate identity practices , audio and video mediums , conferences , seminars Special Offers , etc. are few of the visible PR techniques used to achieve defined objectives.
HOW DOES PR WORK? OVERVIEW
In this lecture we will study the different aspects relating to the public relations subject with special reference to its working, different phases of public relations which affect people’s attitude. Besides this we will identify various classifications of organizations. The students will also be told about what public relations aims to accomplish and what are the dos and don’ts of practicing public relations. Finally we will determine the keys to success in public relations profession.
How does PR work.
Whether the PR of an organization is sound or not depends upon the type of organization and on a situation at a given time. It is therefore imperative that we should assess as to how PR serves various organizations. Let us therefore first of all classify the type of organizations.
Classification of Organizations
A business corporation.
A trade organization
A non profit organization.
A public utility company.
A communication medium
Newspapers.
Radio stations.
TV channels.
An educational institution.
A financial institution.
A religious group.
A political party.
A labour union.
11. A travel group.
A government agency.
Although PR activity / Plan will vary from different classification of organizations yet basic and broad principles would remain common. Let us analyze and determine various phases of PR for organizations. At this time we will only remain confined to the general principles and at later stage we will discuss them specifically. Basically the hallmark of good PR policy is to attract and achieve the goodwill of the concerned public. We therefore consider 5(Five) Phases of different factors which influence people’s attitude.
5 Different Phases which Affect People’s Attitude.
A Public relations for business today involves complete analysis and understanding of all the factors that influence people’s attitudes towards a company. It usually has five phases:
Determining the attitude of public towards the company/ organization.
This may be the employees, the customers, the shareholders, or some other segment of the public. When the attitudes are known, it is possible to see where the company is misunderstood and where its policies and actions are creating unfavorable opinion.
Analyzing the state of opinion.
It may be that investigation discloses unrest among a group of employees – unrest that may well break out into very serious uprising. Or the shareholders may express the desire to know more about the company and its products.
Formulation of policy.
Analysis may indicate that certain policies of the company should be modified to improve the attitude held by certain groups. Often the change involves eliminating causes of misunderstanding and misinterpretation.
Planning means of improving opinion/attitude of public.
With an understanding of what people think of the company and a clarification of the company’s policies on matters that affect public opinion, the groundwork has been laid. Next comes the programming of activities that will explain the company and its products, will overcome misunderstanding and will promote goodwill.
Implementing Planned Activities.
The tools of public relations -- publicity, institutional advertising, printed materials, employee activities, shareholders reports, company publications and other things – are then employed to do the job.
What does Public Relations Accomplish?
There are many objectives that may be achieved through expert public relations activity. Any one of them, any group of them, or all of them may be the basis for accompany‘s public relations program. Professional public relations direct every activity toward reaching a selected objective; extraneous efforts are avoided – mere volume of press clippings is meaningless. Objectives that may be sought include:
Prestige or favorable image and its benefits.
Promotion of product and sales, idea and rewards.
Goodwill of Employees.
Prevent and solve Labor problem.
Goodwill of stock / shareholders.
Overcoming misconceptions and prejudices against the Company/group/organization.
Goodwill of customers/consumers. – Formulation and guidance for making policies.
Do’S and Don’ts IN PUBLIC RELATIONS.
Public Relations are a tough job. But all said and done it is worthwhile to render such services. These services are needed and recognized on a rapidly broadening scale. But these are already being accepted quite universally. In order to practice public relations there are certain do’s and don’ts which are identified below:
Do not try to run a business without knowing / learning a great deal about the people you have to do business with – employees, investors, suppliers, customers – in other words, Your publics.
If you are overcommitted and cannot give enough thought to PR then hire someone to assist you.
Do not rely upon public relations techniques to “mop up” after mistakes are made. Always use public relations thinking before any new policy or practice is developed.
Be sure people close to you understand your public relations thinking and your program.
Seek the assistance of your executives and employees in developing good public relations.
Do not depend upon too much on your own guesswork regarding what others feel and think. Use adequate and objective surveys.
Try to select a very few points --- preferably just one -- that you want to get across to any given public. Then concentrate your PR effort on establishing that viewpoint.
Never forget that PR should be supported by Performance that deserves goodwill of your public i.e. Result.
Keys to Success in Public Relations
MANAGEMENT MUST UNDERSTAND AND COOPERATE WITH PR ACTIVITY.
The busy senior executive needs to take some time out for concentrated study of public relations, calling on specialists for guidance and practical assistance, as he does in other phases of his business. In policy formation he should remember that public relations serves as a voice of conscience as well as useful business technique. In fact sufficient emphasis should be placed on management as without the understanding and support of management it will be impossible for public relations to aid in policy formation.
PUBLIC RELATIONS COUNSELLER / MANAGER MUST BE OF SOUND CHARACTER.
To be successful the key factor is that the public relations manager should be highly sensitive to the thoughts and feelings of other persons. Forgetting his personal reactions and beliefs, he must put himself in the other person’s shoes. He should concentrate his efforts on finding desirable ways and means of getting his viewpoints presented effectively. All this should be supported by his sound character , conviction and personal ethics of the highest standards.
PUBLIC RELATIONS DISTINGUISHED.
Overview
In this lecture we will try and distinguish public relations from other activities in which an organization indulges to project its image or for the conveying of a particular message to the target public. We will distinguish public relations from advertising, marketing. sales promotion, publicity and propaganda. This will enable the students to precisely know the difference between these various applications of public relations.
Difference between PR & Advertising
Public relations and advertising are normally confused to be same, which is not at all true or correct. The best way to distinguish it from advertising will be to first of all try and define advertising and public relations. This definition will clearly explain the difference.
Advertising presents the most persuasive possible selling message to the right prospects for the product or service at the lowest possible cost. While public relations role is of informing, educating & creating understanding through knowledge for the same product. In fact advertising will be more successful when prior PR activity has created knowledge and understanding of the product or service being promoted --- also known as Market Education. Therefore advertising is merely a tool of public relations, where by market research PR manager decides type of advertising and on this basis determines choice & use of media. So to sum up following will explain the difference between PR and advertising.
PR is not a form of advertising, and is in fact bigger activity than advertising.
PR relates to all the communications of the total organizations, while advertising is mainly limited to marketing functions.
PR is neither “free advertising” nor “unpaid for advertising”. In fact it is time consuming & time costs money.
At times advertising may not be used by an organization, but every organization is involved in PR.
PR embraces every one & everything, while advertising is limited to special selling & buying tasks
Marketing is the management process responsible for identifying, anticipating & satisfying customer requirements profitably.
PR is about creating & understanding through knowledge “Market Education” the basis of effective marketing policy as it has to be applied to every part of marketing mix.
13-29224Difference between PR & Sales Promotion
Sales promotion consists of short term schemes, usually at the point of sales, but also in direct response marketing, to launch products or to revive or increase sales. At times sales promotion may have PR aspects yet it is not PR.
PR is confused with sales promotion, mainly because Sales promotion brings the producer closer to consumer. Sales promotion consists of short / long term specific schemes while PR takes care of larger benefits through broad based plans based on knowledge.
Difference Between PR & Propaganda
Propaganda is the means of gaining support for an opinion, creed or belief. This is another form of communication & by no means PR. Successful PR must be credible, whereas propaganda is liable to invite suspicion or at least disagreement.
Difference Between PR & Publicity
A simple definition would explain publicity as resulting from information being made known. So as
Publicity results from information being made known by PR plan.
PR is very much about the behavior of individuals, organizations, products & services.
Publicity only yields an image, subject to PR which provides adequate knowledge for that image.
Public Relations Department
When a company is engaged in lot of PR work then it is recommended that it should be handled through the company’s internal Public Relations Department.
The PR Practitioner is more of an All Rounder. He is at the same time a communicator, advisor and a campaign planner.
Size of a PR Department.
PR department may be large or small depending upon:
Size of the organization.
Value placed on PR by management;
Special PR requirements of the organization.
Taking (c ) a stage further, a mass consumer product manufacturer may spend much more on advertisement than on PR, while a technical or industrial company may spend little on advertisement but rely strongly on PR.
PR Department Staff.
The PR department may consist of no more than a PR Manager and a secretary with word processing capability. Depending upon the activity & size of operation the organization may have Press officer, photographer and a presentation specialist. See chart below for possible staffing of a PR department in a large manufacturing company.
Role Of PR Manager
PR manager is the executive who manages the company’s PR. His / Her responsibilities can be;
To set the targets or define objectives for PR operations;
To estimate the working hours and other resources that needs to be cost.
To decide priorities that will control the choice of publics, media to reach Them, timing of operations, best use of manpower and other ? Resources such as equipment etc.
To decide the feasibility of carrying out the declared objectives in the light of available funds, existing staff and equipment etc.
Four Fold Specialist Task Of PR Manager
To establish and maintain a correct image of the organization and its policies, products, services and personnel.
Monitor outside opinion & convey this intelligence to management;
Advise management on communication problems, solutions & techniques;
Inform all publics about policies, activities, products, services & personnel so that maximum knowledge & understanding is won.
A Typical Organization Chart of A PR Department 0289138Public Relations Manager
Secretary
Assistant Public Relations Manager
Secretary
Press Officer
House
Works Visits
Photographer
Print and
Journal
Publications
Organizer
Officer
Editor
Secretary
Public Relations Manager
Secretary
Assistant Public Relations Manager
Secretary
Press Officer
House
Works Visits
Photographer
Print and
Journal
Publications
Organizer
Officer
Editor
Secretary
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