Rephrasing the facts that the client gives so that the client hears them again can:
a. Allow unpleasant memories that the client may have blocked to surface
b. Reveal whether or not the client is lying
c. Be a way of responding to the clients feelings
d. Create an atmosphere of distrust between the worker and the client
In order to respond adequately to the content of what the client is saying, a skilled listener should:
a. Verify that the client is telling the truth
b. Provide advice to the client
c. Check the accuracy of the information he or she heard
d. Listen for changes in the facts of the story for signs of lying
In order to respond adequately to the clients underlying emotions, skilled listeners should:
a. Stay with clients until their emotions are drained off
b. Stay with their clients until the client cries
c. Offer suggestions from their own similar experiences
d. Receive more information by saying more
The following is an example of an inadequate response to a client who is expressing her feelings about a family
members sudden death:
a. It sounds like you are devastated.
b. That must have been a shock
c. That must have been so difficult for you.
d. We just have to look on the bright side.
The following is an example of a correct, empathetic response to a client who has wrecked a new car:
a. Well, what happened?
b. It sounds like youre blaming yourself for this.
c. There are just too many drivers on the road.
d. You cant daydream when youre driving.
Reflective listening in a therapeutic setting:
a. Allows the clinician to offer advice or solutions
b. Is a roadblock to communication
c. Often creates misperceptions
d. Is empathetic and the most useful kind of response
Listening to another person in a way that indicates concern is:
a. Not the role of the case worker
b. Distracting to the client
c. An important part of the healing process
d. A roadblock to communication
You probably have some ideas too is an example of:
a. An appropriate response when you cannot change the situation where the client has a problem
b. A way to agree when disarming anger
c. Positive feedback
d. A question that invites collaboration
Sounds like you really feel . . .? is an example of a(n):
a. Response to feelings
b. I-message
c. Open question
d. Closed question
Im not clear about . . .? is an example of a(n):
a. Response to feelings
b. I-message
c. Open question
d. Closed question
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