Most people tend to associate this term with being green and protecting the environment.

Most people tend to associate this term with being green and protecting the environment.
 A) sustainability
  B) tangibility
  C) intangibility
  D) social responsibility
  E) all of these

Question 2

In self-leadership, the objective of establishing priorities in the form of objectives is to:
 A) achieve goals regardless of implementing plans.
  B) make better strategic plans.
  C) impress one's manager.
  D) sell more at low profit.
  E) achieve maximum profit.

Question 3

Sales does not meet the criterion of making a significant contribution to society.
 
 Indicate whether the statement is true or false

Question 4

Which of the following service industries have NOT employed self-service technologies?
 A) banks
  B) insurance companies
  C) hotels
  D) movie rental chains
  E) manufacturing operations

Question 5

Kim does an excellent job of setting objectives for herself. Unfortunately, she rarely devotes any time to strategizing plans to achieve those objectives. In this scenario, Kim is:
 A) most likely to be successful.
  B) an ineffective self-leader.
  C) goal directed.
  D) an ineffective route planner.
  E) a smart seller.

Question 6

Personal selling and sales promotion are both forms of marketing communication.
 
 Indicate whether the statement is true or false

Question 7

What are e-services?
 A) an application of science to solve problems or conduct transactions
  B) customer service activities via the Net
  C) technologically based services that help customers help themselves
  D) an electronic service available via the Net that completes tasks
  E) all of these

Question 8

While building relationships, demonstrating personal integrity generates trust, whereas a lack of integrity can quickly undermine the best of teamwork orientations.
 
 Indicate whether the statement is true or false