_________ includes motivating, inspiring, and empowering people to pursue change and overcome barriers by coaching and role modelling.
a. Management
b. Administration
c. Leadership
d. frontline staff
Question 2Some possible professional behaviors and attributes of a professional (Mitchell & Grippando, 1994) are listed below. Which is not necessarily correct regarding professional attributes and behaviors?
a. time management skills
b. caring
c. initiative
d. motivation
Question 3Concerns of __________ include dealing with complexity and producing results, quality and planning, and setting targets and goals while dealing with budgeting and allocating resources.
a. management
b. administration
c. leadership
d. frontline staff
Question 4Your unit is in the process of making a major change in patient care delivery. Data has been collected; the driving and restraining forces, including costs, desirability, and feasibility, have been examined.
Which issue related to change has the unit addressed? a. Political issue c. Structural issue
b. Technology issue d. People issue
Question 5As a new graduate, you recognize that one of the reasons to introduce change is to:
a. solve a problem. c. sort out the causes of chaos.
b. maintain relationships. d. acknowledge that change is inevitable.
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