The Emergency Department staff decides to use a collective bargaining model for negotiation rather ...

The Emergency Department staff decides to use a collective bargaining model for negotiation rather than a traditional trade union model. A traditional trade union model is characterized by:
 
  a. Positional conflict.
  b. Management support of labor's initiatives.
  c. A spirit of trust between management and labor.
  d. An ability to resolve complaints.

Question 2

The staff members in a local Emergency Department are experiencing stress and burnout as the result of excessive overtime.
 
  The staff decides to unionize to negotiate for better working conditions. The increase in unionization within health care may be attributed to the:
 
  a. Movement from being blue-collar workers to being knowledge workers.
  b. Excess profits in health care.
  c. Level of risk that exists for health care.
  d. Number of people who are involved in health care.

Question 3

Mobilizing others to accomplish extraordinary things requires what leadership behaviors? (Select all that apply.)
 
  a. Celebrating the successes of others
  b. Demonstrating exceptional technical skills
  c. Imagining possibilities
  d. Establishing a sense of being in this together

Question 4

As a nurse manager, you notice that one of your new nurses has provided exceptional care for a patient with especially complex needs. What would be the MOST effective way of recognizing the nurse's performance?
 
  a. At the next performance review, note specifically what the nurse did to make the patient comfortable.
  b. To avoid embarrassing the nurse in front of others, find a way to compliment the nurse in private.
  c. When the nurse comes out of the room, tell the nurse specifically what you appreciated about the care that was provided.
  d. Encourage the patient to note the care on the patient feedback form so that the institution can recognize the nurse's efforts.