When issues and problems arise that cannot be resolved through discussion, the next step might be: ...

When issues and problems arise that cannot be resolved through discussion, the next step might be:
 
  A. Negotiation.
  B. Discussion.
  C. Problem-solving.
  D. Arguments.

Question 2

The employer is responsible for providing a safe working environment by:
 
  A. Driving all employees to work.
  B. Following the OSHA guidelines.
  C. Teaching employees to use their back muscles for lifting clients.
  D. Allowing the recapping of contaminated needles.

Question 3

Creativity is especially important in which phase of problem-solving?
 
  A. Identifying the issue
  B. Generating possible solutions
  C. Evaluating the solutions
  D. Implementing the solution