It is acceptable to send a message of appreciation that includes strong, somewhat exaggerated ...

It is acceptable to send a message of appreciation that includes strong, somewhat exaggerated language when the sender believes the statements to be true.
  Indicate whether the statement is true or false

Ques. 2

Appreciation letters that are not sent in a timely manner may arouse questions about the sender's motive.
  Indicate whether the statement is true or false

Ques. 3

Goodwill messages can be designed to build strong, lasting relationships among employees, clients, customers, and various other groups.
  Indicate whether the statement is true or false

Ques. 4

Depending on the situation, a thank-you message can be handwritten, printed on letterhead, or sent electronically.
  Indicate whether the statement is true or false

Ques. 5

Good- or neutral-news messages follow a deductive sequence in which the message begins with the main idea.
  Indicate whether the statement is true or false

Ques. 6

The three steps in the deductive strategy used for good- and neutral-news messages indicate the requirement for a three-paragraph document format.
  Indicate whether the statement is true or false