Listening is widely considered to be one of the most important communication skills.
Indicate whether the statement is true or false.
Ques. 2According to the model first proposed by Tuckman, which of the following occurs during the storming stage of team development?
A) Team members discuss and resolve problems.
B) Team members work collaboratively.
C) Team members achieve a high level of productivity.
D) Team members experience conflict and tension.
E) Team members decide to create standards about communication and accountability.
Ques. 3When working to create a collaborative working climate, how can a team member encourage participation in decision making?
A) Support team decisions
B) Focus on quality
C) Listen without criticism or judgment
D) Make productive suggestion to improve team results
E) Assume other team members will take over the work of less productive members
Ques. 4What can a meeting organizer do to ensure everyone understands deadlines and agreed upon actions?
B) Use a time keeper during the course of the meeting
C) Follow an agenda
D) Include a wrap-up as the last item on the agenda
E) Be sure everyone has a copy of the agenda before the meeting begins
Ques. 5How can a team leader help to resolve conflict within the group?
A) Require fact based judgments for all decisions made by the group.
B) Require those in conflict to work on a project together so they can appreciate individual talents.
C) Schedule regular meetings to keep employees and projects on track.
D) Use a Gantt chart to map out conflict resolution ideas.
E) By listening carefully and offering an impartial resolution .
Ques. 6Which of the following will help teams learn collectively, fix issues quickly, and ensure that the best ideas are put into action?
A) Try out new strategies and ideas
B) Using a storming technique
C) Using predetermined team standards
D) Dividing the work equitably
E) Having clearly defined roles and areas of expertise
Ques. 7Which of the following will serve to keep the meeting on track and prevent unproductive tangents?
A) Create an agenda
B) Assign a timekeeper
C) Assign a note taker
D) Plan for follow-up
E) Distribute an agenda in advance
Ques. 8Which type of social media tools can help people brainstorm and get feedback on new ideas?
A) microblogs
B) wikis
C) Google Docs
D) ThoughtFarmer
E) Facebook
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