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Tranquility Tranquility
wrote...
Posts: 2231
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9 years ago
The ___________ category for eliciting defensive responses is more difficult to recognize than other strategies because the strategy is often more apparent in the nonverbal element.
a.   evaluation vs. description
b.   strategy vs. spontaneity
c.   certainty vs. provisionalism
d.   neutrality vs. empathy
Textbook 
Human Relations: The Art and Science of Building Effective Relationships

Human Relations: The Art and Science of Building Effective Relationships


Edition: 1st
Author:
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wrote...
9 years ago
It's b.   strategy vs. spontaneity
Tranquility Author
wrote...
9 years ago
Yes, that's correct. I appreciate it!
wrote...
9 years ago
Happy to help.
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