Which of the following is a semi-fixed expense:
a. Debt payment
b. Power/energy/water
c. Toilet tissue
d. Real estate taxes
e. All of the above
The information that appears on the top of a computerized folio has its source in either the registration card or a previously made reservation.
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Collection agencies use the same techniques (letters and telephone calls) that hotels can use for collecting bad debts.
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The housekeeping staff keeps watch on and alerts management to do-not-disturb rooms that have been unattended for most of the day.
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The 36/12 rule-of-thumb applies chiefly to the all-suite, extended stay hotel type.
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Peer-group hiring:
a. Has nothing to do with employment despite its name
b. Involves the very associates with whom the new hire will work
c. Brings guests into the hiring process
d. Uses outside, disinterested agencies or individuals
e. Either: Both c and d Or both b and c
Although we see fenced rate quotes (non-refundable reservation, 21-day advance purchase, stay over on a Saturday night) regularly in the airline industry, it is still relatively uncommon to find them in the lodging industry.
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If the hotel has a large nut, its:
a. Buffet is spectacular
b. Fixed and operating costs are high
c. Lawns and landscaping are spectacular but expensive to maintain
d. RevPar is terrific
e. None of the above
The longer a bill remains unpaid, the more likely the bill will never be paid.
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Just as they do with individual cardholders, credit-card companies place ceilings (limits) on the amounts that hotels are protected from credit-card losses.
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