Managers can implement a(n) _________ by the styles and behaviors they adopt.
a. Identification
b. Climate
c. Team
d. Responsibility
The operations budget includes both __________________________and _____________ such as marketing, accounting and human resources as well as all costs, including fixed expenses such as interest and depreciation.
Fill in the blank(s) with correct word
Most hotel appraisals emphasize the income capitalization approach.
Indicate whether the statement is true or false
Who said If you satisfy the customer, but fail to get the profit, you'll soon be out of business; but if you get the profit, but fail to satisfy the customers, you'll soon be out of customers?
a. Marriott
b. Rockefeller
c. J.C. Penney
Which work orders are considered the most important?
a. The first on the stack
b. Work orders that interfere with the possibility of selling the room.
c. Work orders that deal with problems that affect the safety of the guest.
The feeling of belonging to an organization characterized by cohesion, mutual warmth, and support, trust and pride is called:
a. Culture
b. Environment
c. Climate
d. Teamwork
Over half of all pleasure trips are taken to do what?
a. Sight see
b. Learn new things
c. Conduct personal business
d. Visit friends and family
Hotel Controllers indicate that they are expected to provide more information on cash flow than in the past. They do so by using _____________ to monitor account activity.
Fill in the blank(s) with correct word
The objective of _____________ is to put out or, at the very least minimize, the spread of flame and smoke.
Fill in the blank(s) with correct word
When completing the sales comparison approach, inferior properties are adjusted downward.
Indicate whether the statement is true or false
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