Which of the following would be an example of external communication?
A) the president of the organization speaking before the company's employees
B) a department head speaking before his department's staff
C) a sales representative presenting to a customer or client
D) a one-on-one conversation between you and your boss
Question 2 - A government agency with the power to investigate complaints of discrimination and to sue firms practicing employment discrimination is known as the
A) Better Business Bureau.
B) Congress.
C) Civil Service Commission.
D) Equal Employment Opportunity Commission.
E) Interstate Commerce Commission.
Question 3 - Compare and contrast intensive, selective, and exclusive distribution. Give an example of a product that normally would be distributed in the way for each type of market coverage.
Question 4 - Jasper Electronics, Inc (JEI)
Jasper Electronics, Inc, is an electronics manufacturer that creates circuits for various electronic products. Currently, the company has eight locations. It prides itself on its fast production process.
Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way. Ross has decided that there are several aspects of the production process that need to be changed or improved. One such aspect is quality control. He also wants to do some research to decide whether the company is moving in the right direction. In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI.
Refer to Jasper Electronics, Inc As an operating manager, Ross must do all of the following to be successful except
A) motivate and lead people.
B) understand how technology can make a manufacturer more productive and efficient.
C) appreciate the control processes that help lower production costs and improve product quality.
D) understand the relationship among the customer, the marketing of a product, and the production of a product.
E) understand how to successfully finance production to gain the larger market share.
Question 5 - Whose performance are evaluation and rewards at the conclusion of either an internal or external project based on?
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