Your ultimate objective in choosing a channel to deliver bad news is to help the reader or listener: ...

Your ultimate objective in choosing a channel to deliver bad news is to help the reader or listener:
 a. understand your rationale and present a logical argument against your decision.
 
  b. understand your rationale and accept your decision.
 
  c. logically argue against your rationale and decision.
 
  d. None of the above.

Ques. 2

Delivering bad news electronically or by email may result in:
 a. the sender's avoiding the discomfort of facing the recipient.
 
  b. careless writing that is tactless.
 
  c. writing that is not empathetic.
 
  d. All of these are correct.

Ques. 3

Personal delivery of bad news has traditionally been the preferred medium since it signals the importance of the news and shows empathy for the recipient.
  Indicate whether the statement is true or false

Ques. 4

Nathan needs to minimize the errors in processing complex telephone orders that include a series of steps. He should:
 a. prepare a flow chart.
 
  b. prepare a series of concise paragraphs.
 
  c. put procedures in bullet format.
 
  d. None of these are correct.

Ques. 5

As a supervisor, you have talked to an employee about her continual tardiness. Organizational procedure requires documentation of this conversation.
  Indicate whether the statement is true or false

Ques. 6

Upper management has approved some new operating procedures and personnel instructions for the organization. What is the best method to communicate this information to the employees?
 a. reports
 
  b. memos and email
 
  c. letters
 
  d. All of these are correct.