Which of the following sentences most effectively implies the refusal?

Which of the following sentences most effectively implies the refusal?
 A) I'm sorry that I won't be able to speak at your annual conference, but I'd like to be considered in future years.
  B) Although I'll be in Southeast Asia on business on the date of your annual conference, I could speak to members prior to that date.
  C) Although I am unavailable to speak at your annual conference, I can recommend another speaker.
  D) Thank you for your kind invitation to speak at this year's annual conference.

Ques. 2

In which of the following sentences has the bad news been placed in a subordinate clause?
 A) Although our wellness program must be discontinued, all other benefits will remain the same.
  B) Although all other benefits will remain the same, we must discontinue our wellness program.
  C) Our wellness program must be discontinued.
  D) We are sorry to announce that our wellness program must be discontinued.

Ques. 3

Which of the following sentences uses the passive voice to present the bad news?
 A) We are unable to interview you for the social media specialist position at this time.
  B) Although we were impressed with your application, we have no positions available at this time.
  C) Although the social media specialist position has been filled, we wish you well in your job search.
  D) We are not hiring at this time, even though we are impressed with your credentials.

Ques. 4

What is the best advice for delivering bad news?
 A) Use the active voice.
  B) Don't imply the bad news because it may be overlooked.
  C) Suggest a compromise or alternative.
  D) Describe what can't be done in great detail to ensure that your message is clear.

Ques. 5

The best placement for a statement of bad news in a message is ________.
 A) in a subordinate clause.
  B) at the beginning of a sentence.
  C) at the end of a paragraph.
  D) at the beginning of a paragraph.

Ques. 6

Which of the following is the best advice when presenting the reasons for the bad news?
 A) Whenever possible, cite company policy as the reason for the bad news because most people willingly accept this reason.
  B) Do not present the reasons for the bad news; instead, focus solely on presenting the bad news sensitively.
  C) Use words such as impossible, regret, and unfortunately to make your point clear.
  D) Cite reader or other benefits if plausible.

Ques. 7

The most important part of a bad-news letter is ________.
 A) a good buffer that starts the letter positively
  B) the professional letterhead on which it is printed
  C) a closing that ends the letter on a positive note
  D) the section that explains the reasons for the bad news

Ques. 8

Select the best buffer to open a letter that refuses a request from a local nonprofit organization for a charitable donation.
 A) This is to inform you that your kind letter of May 14 has been directed to me for reply.
  B) We have received your letter requesting a donation to your annual fund-raiser.
  C) The services you provide for homeless families in our community are necessary and important.
  D) Although we admire what your organization does for our community, unfortunately, we are unable to donate to your fund-raiser at this time.