Robert says that he will answer his client's questions as soon as possible. Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from ________.
A) bypassing
B) differing frames of reference
C) noise
D) using the incorrect communication channel
Ques. 2Which of the following is a similarity between online surveys and telephone surveys?
A) Both require a proper interviewer.
B) Both are inexpensive surveys.
C) Both allow personal contact between interviewer and correspondent.
D) Both are useful for obtaining detailed information.
Ques. 3You are talking with the president of your company about a possible merger. After she finishes speaking, you respond, If I understand you correctly, your recommendation is that we go through with the merger. You are providing what type of feedback?
A) evaluative
B) descriptive
C) judgmental
D) agreement
Ques. 4Darren was asked to document a research paper as part of his final examination. The assignment needed weeks of careful study and experimentation before submission. Having ignored the paper until the day before the submission, he felt that he had no choice but to directly lift material off another research article that he had found on the Internet and present the paper as his own. In other words, Darren is guilty of _____.
A) plagiarism
B) libel
C) slander
D) defamation
Ques. 5As her supervisor explains a new procedure, Rachel nods her head. Rachel's response is an example of ________.
A) verbal feedback
B) noise
C) evaluation
D) nonverbal feedback
Ques. 6_____ involves summarizing information in your own words without changing an author's intended meaning.
A) The paraphrase method
B) The citation method
C) The direct quotation method
D) The statistical analysis method
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