When emailing a coworker to ask for her assistance on a project, which of the following constitutes a refutation you could include in your request, in anticipation of a possible objection?
A) I really need your help right now, as my department is short-staffed.
B) I won't be able to complete my project if you don't help me.
C) While this may sound time-consuming, I will only need one hour of your time.
D) If you decide to help me, then you will have to spend more time at work to complete your own professional responsibilities.
E) I don't think that I will be able to return the favor.
Ques. 2To convince your boss to implement a procedural change in your department, which of the following best constitutes a concession in the context of a message?
A) The changeover may cause some minor initial delays, but in the long run, this shift will increase the speed of transactions by approximately 50 percent.
B) This changeover will require some additional training, and I know that we don't have the budget for that right now.
C) I can't understand why you think this change might involve a high price tag, because it can actually be accomplished for almost no expense whatsoever.
D) Implementing this change would not require the system to be shut down during business hours.
E) This change will be beneficial for the company in terms of profit.
Ques. 3What is considered to be the most critical element of persuasion?
A) Logical argument
B) Credibility
C) Emotion
D) Benefits
E) Establishing a problem or need
Ques. 4When sending a persuasive message that needs an immediate response, which is the best medium for transmission?
A) An email
B) An instant message
C) A phone call
D) A memo
E) A text message
Ques. 5Which of the following terms best represents a response intended to prove an objection is wrong?
A) Concession
B) Aggregation
C) Argumentation
D) Refutation
E) Accession
Ques. 6The ________ audience is the direct recipient of the message.
A) primary
B) incidental
C) ancillary
D) secondary
E) peripheral
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