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trancy trancy
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4 years ago
When taking a message from a caller for another person, be sure to:

▸ get the full name and correct spelling.

▸ include the name of the caller's organization if appropriate.

▸ note the time and date the message was taken.

▸ All of the above.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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emr21emr21
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4 years ago
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