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How has a guest been disappointed when condiments, accompaniments, or utensils are not automatically provided?

aly0303

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How has a guest been disappointed when condiments, accompaniments, or utensils are not automatically provided?

How has a guest been disappointed when condiments, accompaniments, or utensils are not automatically provided?

▸ During the wait the entrée can grow cold and lose quality

▸ Guest is annoyed with him- or herself for forgetting to ask

▸ Guest is in the position of a helpless child to be taken care of

▸ This should never be an expectation; servers are not mind readers

Textbook

ManageFirst: Customer Service

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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ohyeah2222222

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