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At Jimʹs Steakhouse, it was learned that men dining alone tended to tip more than family groups, ...

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At Jimʹs Steakhouse, it was learned that men dining alone tended to tip more than family groups, ...

At Jimʹs Steakhouse, it was learned that men dining alone tended to tip more than family groups, and they didnʹt require as much clean-up following the meal. None of the servers wanted to wait on families and instead competed for the male diners. To encourage cooperation the manager should
A) do nothing and encourage the servers to work out a solution. B) permit the servers with the most seniority to wait on the male diners. C) institute quotas by giving each server the same number of family groups. D) adopt team-based rewards by pooling tips.

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Managing Behavior in Organizations

Edition: 6^th

Author: Greenberg

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