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Home Q & A Board Biology-Related Homework Help Medicine
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dakcow1 dakcow1
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6 years ago
You are working in a long-term care center and a surveyor asks you a question. You are unsure of the answer. You worry your response may cause your facility to get in trouble or you could get in trouble for answering incorrectly. How will you respond?
 
  What will be an ideal response?
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#1
6 years ago
Remain calm. Always be professional, courteous, and honest. Make sure you fully understand the question and if needed repeat the question in your own words for clarification. If you do not know the answer but know where the information may be located, for instance your facility has a policy manual and you know where it is located and the question was a policy question, you may tell the surveyor you would locate the answer in the manual. You could also tell the surveyor you would ask the nurse.
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