An experienced intensive care unit (ICU) nurse is resisting the implementation of telehealth in the ...

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The manager should explain specific details of how telehealth can improve outcomes for ICU patients. For example, the use of electronic intensive care units (e-ICUs) helps to prevent untoward outcomes, such as reintubation or unplanned extubation, and improves patient outcomes by recognizing changes in patient trends. These events are significant for this nurse's patient population.
Providing education is a good intervention, but this option is too vague to be the best choice for the manager. The manager should discuss specific events related to the ICU population.
Reminding the staff of policies and procedures is always an appropriate action, but without the nurse's buy-in of the process, this information alone will not encourage the nurse to support the system.
Asking why questions is a nontherapeutic communication technique that often puts people on the defensive.