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What is the primary reason for repeating information back to a caller while screening calls?

clcharleston

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6 years ago

What is the primary reason for repeating information back to a caller while screening calls?

What is the primary reason for repeating information back to a caller while screening calls?
a. Gives the caller a chance to clarify and/or confirm information
b. Lets the caller know you are listening
c. Gives appearance of professionalism
d. Keeps you focused

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clew0012

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6 years ago

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clcharleston Author

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6 years ago

Thanks for your help!!

Mcb

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Yesterday

this is exactly what I needed

choih94

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2 hours ago

Helped a lot

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